What was happening
An organisation needed a better way to manage large-scale training bookings and attendance.
Commercial alternatives were available, but adopting them would have meant changing established working practices that served the organisation well.
What needed to change
A system that matched how training was actually organised, booked and followed up, with better visibility of bookings and attendance.
What was done
Mike was involved in designing the system around the operating process, working from the available documentation and conversations with the people involved.
His role included the design and development of the bespoke application.
Why that approach
Fitting the software to a working process avoided forcing the organisation to reshape that process around a product.
The outcome
A system that fitted the established process instead of replacing it.
Better visibility of bookings and attendance for the people running the training.
Less administrative friction in organising sessions.